Shipping policy

Shipping Policy

At Casa de Monaco, we are committed to ensuring that your order arrives promptly and in pristine condition. Please review the details below for how we handle the shipping and delivery of your purchases.

Shipping Methods

We use trusted courier services to deliver your orders reliably and securely. These include:

USPS Ground Advantage
USPS Priority Mail
UPS and FedEx (used selectively for fragrance orders shipped from our supplier)

Orders with Multiple Shipments

Please note that fragrances and body care ship separately from cigar accessories. As a result, your order may arrive in multiple shipments and at different times. You will receive tracking information for each shipment when available.

Shipping Regions

At this time, Casa de Monaco only ships within the United States.
We do not currently ship to:

APO/FPO or other military addresses
International destinations

Processing Time & Delivery Estimates

Order Processing: Most orders are processed and shipped within 24–48 business hours after your order is placed.
Friday Order Cutoff: Orders placed after 12:00 PM (ET) on Fridays will be processed and shipped on the following Monday. This is due to scheduled carrier pickup times and weekend delivery service limitations at our distribution center.
Delivery Window: Most orders arrive within 4–10 business days, depending on your location, the shipping method selected, and when your order is placed.

Shipping rates and delivery estimates are calculated at checkout based on the weight, size, and destination of your order.

Free Shipping on Orders Over $100

We proudly offer free standard shipping on all U.S. orders over $100.

To ensure your order arrives as quickly and efficiently as possible, we select the fastest shipping service that makes practical sense based on your order's size, weight, destination, and available carrier options. Depending on these factors, your package may ship via USPS Ground Advantage, USPS Priority Mail, UPS, FedEx, or another comparable service.

Tracking Your Order

Once your order ships, you will receive a confirmation email with tracking details. If you do not receive tracking information within 24 business hours, please check your Casa de Monaco profile, and if nothing is shown then contact us at: Sergio@casademonaco.com.

Shipping Address Guidelines

Accuracy: Please confirm all shipping information before placing your order. Casa de Monaco is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Address Changes: If you need to update your shipping address after placing an order, contact us immediately at Sergio@casademonaco.com. We will do our best to accommodate the change, but cannot guarantee modifications once the order has been processed.

Lost, Stolen, or Damaged Packages

Lost in Transit: Once your order has been transferred to the shipping carrier, the carrier assumes responsibility for the shipment. Any delays, lost packages, investigations, or claims are subject to the carrier's policies and procedures. If your package appears to be lost, we recommend contacting the carrier directly to begin the claims or investigation process. We are happy to provide any shipping or tracking information needed to support your inquiry.
Delivered but Missing (Stolen Packages): Once a package is marked "Delivered" by the carrier, responsibility for the shipment transfers to the recipient. Casa de Monaco is not responsible for packages that are reported lost or stolen after a confirmed delivery. If this occurs, we recommend checking with household members, neighbors, your local post office or carrier, and reviewing any available security camera footage. For added peace of mind, we encourage customers to ship high-value orders to a secure location or request a signature at delivery when available.
Damaged Shipments: If your item arrives damaged, retain the original packaging and email us promptly. We will assist in replacing or refunding the item as needed.